Who's Hiding in the Snow

Dispatch / delivery timescales vary depending on service selected. The times stated are there as a guide and are not guaranteed timescales. Services may take longer, especially at peak times. Please see below for more information.

Please note that there are delays in some areas. Please visit the website below to see if your area is affected.

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update 

Delivery to United Kingdom

Standard Shipping (2nd Class) - £2.95

Orders over £15 qualify for free standard shipping. Most items are dispatched within 1-2 working days and are sent via royal mail 48. Oversized items will be sent via courier.

Orders sent via Royal Mail 48 are typically delivered within 2-3 working days of dispatch, however this may be longer at peak periods.

Please note that there are a number of items that are only available with standard shipping.  

Tracked 48: £1-3.95

Orders are dispatched within 1 working day and are sent via Royal Mail Tracked 48 or UPS if they are oversized. Delivery can be upgraded to a this service for just £1 on orders over £15. 

Orders sent via Royal Mail Tracked 48 are typically delivered within 2-3 working days of dispatch, however this may be longer at peak periods.

Tracked 24: £2 - £4.95

Orders are dispatched within 1 working day and are sent via Royal Mail Tracked 24 or UPS.

Orders send via Royal Mail Tracked 24 are typically delivered within 1-2 working days of dispatch, however this may be longer at peak periods. Delivery can be upgraded to a this service for just £2 on orders over £15. 

UPS - £4 - £6.95

If ordered before 11.30 (Mon - Fri) these items will be dispatched  the same day. Delivery timescales depend on location (see below). Please note that UPS do not deliver at weekends or bank holidays and that this service can take longer at peak times. Delivery can be upgraded to a this service for just £4 on orders over £15. 

Direct Delivery

Certain items are shipped directly from our suppliers. Information about expected delivery time frames should be on the individual listings. If your order contains these items you will only be able to select standard shipping.  

Other Information 

Items are shipped with Royal Mail or UPS, however courier may vary with oversized items.

You will receive notification by email or text message when your item has been dispatched. Tracking details will be included if they are available

Returns

Items can be returned in their original condition within 30 days of receiving your purchase. If you would like to use our Royal Mail returns service just fill in the form below and we will issue you with a returns label. The cost of this service is £3 and will be deducted from your refund. To start the returns process for your order, please email us at info@rockawaytoys.co.uk or visit the returns page and enter your email address and the order number and any other relevant information.

Please note that this service can not be used for oversized items (dimensions greater than 61 x 46 x 46cm) and these will need to be sent by a courier. If you would like us to arrange this for you, just fill in the returns page.

Once we have received the item(s) back a full refund will be issued. Please note that any enhanced shipping services will not be refunded.

If you are returning an item because of an error on our part or because it is damaged or defective then a free returns label will be issued and a replacement product will be sent as soon as possible.

If you would rather arrange the return yourself just let us know that you are returning the item and send it to the following address:

Rockaway Toys
Office 50 Big Padlock
Champions Business Park
Upton
Wirral
CH49 0AB